Before you can use your online account, you need to first activate it – to do this, simply email us at firstname.lastname@example.org and we’ll send you an account invite.
You must set up your online account using the same email address that we use to communicate with you.
You’ll know whether you’ve successfully logged in when you see your name at the top of our website. Once logged in, the wines in our online shop will automatically update with your member discounted prices.
Provided you purchase six bottles of wine or more in any one transaction, a free delivery option will automatically show up on the shipping methods page in our online checkout.
If you're not sure whether you're a Gapsted Wine Club member, simply email us at email@example.com and we'll confirm for you. We can also help you set up your online account.
The only purchases that will show on your online account are those you made via our website's store, or over the phone with the Wine Club team.
Cellar Door purchases are not visible in your online account although we've kept records of these transactions - you'll need to contact us at firstname.lastname@example.org for these details.
Yes, we will know not to send you a second Taster Pack. Every order that comes through via our website during the Taster Pack period is checked against our current membership list. If we see your name on the list of members who are scheduled to be charged automatically via their stored credit card, we'll remove you.
If we're not sure, we'll contact you to check.
Just make sure you order online before the cutoff date we've given you for changes to your Taster Pack order (this will be in the email we send to you).
So, if you want your Taster Pack despatched earlier than the scheduled send out time we've given you in an email, go ahead and order online!
Simply complete this online form and we'll upgrade your membership. You'll receive a welcome email reconfirming your upgrade.
Wine packs are sent out every three months, in March, June, September and December. You'll be contacted by email before despatch.
Yes, you can elect to select the wines that we send to you in our regular Taster Packs!
Just let us know at email@example.com and we'll make you a 'Custom' member. Once you're a Custom member, you can choose your own wines by selecting and purchasing them online during the Taster Pack period (ie. after we send you an email asking you to do so). Or just email or call us with your preferred selection.
Please note however that if you don't select your preferred wines by the deadline outlined in the email we send, you will be billed for and sent a Mixed Taster Pack as a default.
Yes, you can! You just need to be logged in to your account in order to obtain your discounts. Once logged in, the price of each wine product will be updated automatically.
We mostly use Australia Post, although some orders are sent using Fastway Couriers or other local/regional couriers, depending on where you’re located. We do deliver to PO Boxes. Please let us know if you have any special delivery instructions.
Our delivery partners, which include Australia Post and Fastway, may require you to show identification when delivering our wine. This is to comply with the Liquor Control Reform Act 1998 (Vic) and other state-based liquor laws.
Under the Liquor Control Reform Act 1998 (Vic) it is an offence: For a licensee to sell liquor to under 18s (Penalty exceeds $19,000); For a person to supply liquor to under 18s (Penalty exceeds $19,000); For a person under the age of 18 years to purchase, receive, possess or consume liquor (Penalty exceeds $800).
Delivery times will obviously vary depending on your location and how busy our delivery partners are, although we suggest you allow between 5 and 7 working days. We’ll always endeavour to despatch your wine within one working day of receipt of your order.
Delivery is charged per 12 bottle case (or part thereof), with the following rates applying depending on where you live:
Victoria and ACT - $10
NSW - $12.50
QLD, WA, SA and TAS - $15
NT - $30 (no free delivery)
Members who purchase six bottles of wine or more receive FREE delivery (excluding the Northern Territory). When ordering online, ensure you're logged in to your member account, and this option will automatically show at the checkout.
Yes, you can! You need to advise us when you expect to collect your wine. Wine can be collected from our warehouse (head right after entering our driveway) between 8am and 3pm Monday to Friday.
You are if you're a Gapsted Platinum Wine Club member who has purchased four 12 bottle Taster Packs in the previous calendar year - you would have received an email by February confirming your eligibility.
If you're not sure whether you meet this criteria, just contact the Gapsted Wine Club Team at firstname.lastname@example.org