Membership FAQs

I'm a Wine Club member - how do I set up my online account?

Before you can use your online account, you need to first activate it – to do this, simply email us at wineclub@gapstedwines.com.au and we’ll send you an account invite.

You must set up your online account using the same email address that we use to communicate with you.

You’ll know whether you’ve successfully logged in when you see your name at the top of our website. Once logged in, the wines in our online shop will automatically update with your member discounted prices.

Provided you purchase six bottles of wine or more in any one transaction, a free delivery option will automatically show up on the shipping methods page in our online checkout.

If you're not sure whether you're a Gapsted Wine Club member, simply email us at wineclub@gapstedwines.com.au and we'll confirm for you. We can also help you set up your online account.

Why isn't my entire purchase history showing on my online account?

For wine orders preceding March 2017, the only purchases that will show on your online account are those you made via our website's store. We've kept records of all of your other purchases, although you'll need to contact us at wineclub@gapstedwines.com.au for these details.

From March 2017 onwards, all of your wine purchases will be stored in your online account - including any wine purchases you've made at our Cellar Door.

How do I upgrade my membership to Gold or Platinum status?

Simply complete this online form and we'll upgrade your membership. You'll receive a welcome email reconfirming your upgrade.

How often are wine packs sent to Gold and Platinum wine club members?

Wine packs are sent out every four months, in March/April, July/August and November/December.

Can I obtain my exclusive wine club discounts if I order online?

Yes, you can! You just need to be logged in to your account in order to obtain your discounts. Once logged in, the price of each wine product will be updated automatically.

How do we send your wine?

We use Australia Post and Fastway Couriers to deliver your wine, depending on where you’re located. We do deliver to PO Boxes. Please let us know if you have any special delivery instructions.

How long will it take to deliver our wine?

Delivery times will obviously vary depending on your location and how busy our delivery partners are, although we suggest you allow between 5 and 7 working days. We’ll always endeavour to despatch your wine with 24 hours of receipt of your order.

How much does it cost to deliver wine?

Delivery is charged per 12 bottle case (or part thereof), with the following rates applying depending on where you live:

Victoria and ACT - $10
NSW - $12.50
QLD, WA, SA and TAS - $15
NT - $25

Members who purchase six bottles of wine or more receive FREE delivery. When ordering online, ensure you're logged in to your member account, and this option will automatically show at the checkout.

Can I collect my wine from the winery?

Yes, you can! You need to advise us when you expect to collect your wine. Wine can be collected from our warehouse (head right after entering our driveway) between 7am and 3.45pm Monday to Thursday, and between 7am and 3.15pm on Fridays.

I'm a Gapsted Platinum Wine Club member - am I eligible for the free Taste of Season lunch for two, valued at $98.00?

You are if you're a Gapsted Platinum Wine Club member who has purchased three 12 bottle Taster Packs in the previous calendar year. If you're not sure whether you meet this criteria, just contact the Gapsted Wine Club Team at wineclub@gapstedwines.com.au 

How do I redeem my free Taste of Season lunch for two?

To redeem this offer, simply click here, log in to your online account, select the number of people who are attending, and at our online checkout simply enter the unique discount code we'll email to eligible members in April 2017. This discount code is worth $98.00 - or the price for two people. 

Someone from our Cellar Door will then contact you to confirm your booking, and to record the date and time you'd like to have your lunch. Our restaurant serves lunch between 12 and 3pm daily.

You can view the current Taste of Season menu by clicking here.

Please note that this offer can only be redeemed online, and is subject to availability. The discount code can only be used once by December 31, 2017, and is not transferable for cash or any other Gapsted Wines' product/s.